Privacy Policy

About This Policy

This Privacy Policy describes how OpsTeam Solutions Pty Ltd ("opsteamAI", "we", "us", or "our") handles information collected through opsteamai.com and related services. By using this website, you agree to the practices described in this policy.

Information We Collect

• Contact and enquiry details you provide through our booking or contact forms (name, email address, organisation, message).
• First-party site analytics collected during your visit: pages viewed, time on page, scroll depth, an anonymous browser-stored ID, approximate country (derived from CDN headers — your IP address is not stored), device type, browser, operating system, and any UTM/referrer parameters present in the URL.
• Any information you voluntarily share during a discovery or consultation session.

How We Use Your Information

• To respond to your enquiries and schedule conversations.
• To send meeting confirmation and follow-up emails where you have requested them.
• To understand how our website is used (in aggregate) and improve the experience and our content.
• We do not sell, rent, or share your personal information with third parties for marketing purposes, and we do not use advertising trackers.

Analytics & Your Choices

• Analytics is on by default and is first-party only — events are sent to our own servers, never to advertising networks.
• We honour the Do Not Track and Global Privacy Control browser signals automatically: when either is asserted, no analytics events are sent.
• You can opt out at any time using the "Analytics" link in the site footer. Opting out is remembered in your browser and stops all further analytics events from being sent.
• You can ask us to delete the analytics records associated with your anonymous browser ID by contacting info@opsteam.com.au and quoting the ID (visible in your browser's developer tools under localStorage as oai_vid).

Third-Party Services

This site is hosted on Railway. Site content, analytics events, and contact form submissions are stored in Supabase. Email delivery for booking confirmations and notifications is handled by Resend. These service providers are bound by appropriate data processing obligations.

Data Retention

Contact and booking enquiry data is retained for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. You may request deletion of your personal information at any time.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact us at info@opsteam.com.au. We will respond within a reasonable timeframe consistent with applicable privacy legislation.

Cookies & Local Storage

We do not use advertising or third-party tracking cookies. Our analytics uses your browser's localStorage to remember an anonymous ID and your analytics preference, and sessionStorage to track activity within a single visit. Session cookies may be set by the hosting infrastructure for technical operation of the site.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date below. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact

Questions or concerns about this Privacy Policy should be directed to OpsTeam Solutions Pty Ltd at info@opsteam.com.au.